Installation and Troubleshooting
What does the Installation & Troubleshooting package feature? What services in particular could VPS and dedicated server users take full advantage of?
Aside from having more resources, a reason why you could get your own server and use it instead of a shared website hosting plan is the fact you'll be able to install and run a wide selection of software. With a shared account, you could use programs, that do not require root access and aren't set up server-side, so in the event that you require certain software for your sites, you cannot set it up on a shared server. This is not so with a hosting server of your own in which you are able to install whatever you need. The downside is that you may not have much experience and managing your own machine is more complicated that managing a shared Internet hosting account in which the service provider takes care of most things. That's why we offer another service for our server packages called Installation & Troubleshooting and you could make use of it any time that you come across any issues with the administration of your machine.
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Installation and Troubleshooting in VPS Servers
The upgrade could be acquired for any one of the
VPS server packages regardless of the Operating System and Control Panel that you've chosen or the task that you need to be executed as our administrators will aid you with everything related to the software on the machine. This includes, but is not limited to, installing third-party apps, setting up hosting server options, troubleshooting scripts if they do not perform properly, etcetera. The upgrade provides one hour of work and if a particular task requires less time, the rest of the minutes will be available for the future and shall be listed within the virtual private server billing CP. You can use the Installation & Troubleshooting service either as a separate upgrade or as an addition to the Managed Services upgrade, which includes thirty minutes of custom work on your server. In this way, you could work on your sites without needing to worry that you won't be able to use some app or losing time on technical matters.
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Installation and Troubleshooting in Dedicated Servers
The upgrade is available with all of our
dedicated servers and if you add it, our expert admins can aid you with anything on your machine. Including installing any third-party software which you may want to use on the machine and troubleshooting any script which performs inadequately or doesn't run at all. Our upgrade comes with one hour of work and in case a particular task isn't very time-consuming, we shall add the remaining time to your account. You will be able to see how many minutes are left inside your billing CP and use them when you need assistance again. The Installation & Troubleshooting upgrade could be ordered at any moment, so in the event that you require something to be installed in the very beginning, you could add it to your order during the sign up procedure, while if you require assistance later on, you could add it from the server billing area. 30 minutes of custom work are supplied with our Managed Services pack too, but just in case you need additional work to be carried out on the server, the Installation & Troubleshooting upgrade shall be a guarantee that your apps will be installed and set up in the best possible way.