A ticketing system is the most widespread communication channel that web hosting providers offer to their customers. It’s usually part of the billing account and is the very best way to resolve an issue that requires a certain period of time to investigate or that needs to be forwarded to an administrator. In this way, all comments given by either side will be stored in one and the same location in case someone else needs to work on the given issue and the info in the ticket will be available to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which goes to say that you will have to sign in and out of no less than two accounts to do some operation or to contact the company’s technical support team. In case you want to manage a couple of domains and each one of them is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Also, it can take a considerable length of time for the provider to answer your ticket request.
Integrated Ticketing System in Hosting
With a hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket whilst you’re browsing your files or updating various settings. The ticketing system is being closely monitored 24/7/365 by our help desk staff members and the response time is maximum 60 minutes, but it seldom takes more than twenty minutes to obtain help. In contrast to some hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you want and ask for info in regards to any technical or billing issue. Furthermore, you can read a number of informational articles, which will help you deal with the most common challenges on your own.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was created with one objective in mind – that you should be able to manage everything connected to your semi-dedicated server account in one location and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have a question or experience a predicament, you can get in touch with our customer care team members right away without needing to go to some other system. You can search through your files or check different settings in your account whilst opening a new ticket or reading the answer to an older one. If you’ve got a myriad of tickets and you’d like to track down a given one, you can use the intelligent search box, which is available in the Help section of the Control Panel. We will make sure you receive a response in no more than 1 hour regardless of the nature of your inquiry or issue.