A ticketing system is the most widespread communication channel that web hosting providers offer to their customers. It’s usually part of the billing account and is the very best way to resolve an issue that requires a certain period of time to investigate or that needs to be forwarded to an administrator. In this way, all comments given by either side will be stored in one and the same location in case someone else needs to work on the given issue and the info in the ticket will be available to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which goes to say that you will have to sign in and out of no less than two accounts to do some operation or to contact the company’s technical support team. In case you want to manage a couple of domains and each one of them is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Also, it can take a considerable length of time for the provider to answer your ticket request.