Should you ever face a problem with your website and be unable to tackle it on your own, ask the respective web hosting provider’s help desk support staff to assist you to get the site back online. A speedy solution would be the best scenario, but many hosting companies respond within 24 hours and even more, all the more so if you are dealing with a hosting reseller. Even if your problem can be quickly solved, your website may not work correctly or it may not be accessible at all for a longer interval, so you may lose potential customers since it’s rather unlikely that anybody will be dying to revisit a site that is faulty. In this light, you ought to make certain not only that you can touch base with your hosting provider, but also that they can reply and assist you in a well-timed manner. If a web application update doesn’t proceed smoothly or you delete something unintentionally, for instance, the site should be restored quickly in order to avoid elongated inaccessibility.
One-Hour Response Guarantee in Hosting
In case you are using one of our hosting
and you have a question or chance upon some difficulty, you can touch base with us 24/7 by opening a support ticket or by writing an e-mail and we guarantee that you’ll receive a response in no more than one hour. In case the issue can be sorted out, we will do it before we respond, whereas in case there’s something that you have to do on your end, we’ll provide you with all the necessary information – what possible solutions to try, what settings to check, etc. Usually, you’ll receive a response within less than thirty minutes, which means that waiting around for hours on end or even for more than a day to obtain help is something out of the question. Our sixty-minute response time guarantee is valid for any query that you might have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
package from us, you can take full advantage of our blazing-fast support services. You will receive a reply to any ticket posted from the hosting Control Panel or e-mail sent to our technical and customer support team in less than 1 hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. Often, it takes far less time to investigate and eliminate a problem. We will supply you with more information if the solution involves something that has to be done on your end. In case you contact us during weekends or public holidays, the response time will be absolutely the same and considering the fact that our support team will be at your service 24x7x365, you will get instant assistance for any technical, general or billing issue no matter what time it is.