24/7 Customer Support
Why is the availability of an effective customer support service crucial on today?s Internet hosting market? Which are the regular customer support channels?
The access to the customer and tech support that a hosting company provides can tell you a lot about the services they supply too. If you are allowed to use just e-mails and / or tickets, you have most likely come across a reseller not the web hosting supplier. When this is the case, you'll probably have to wait for several days so as to have a problem resolved since the reseller may not be checking their communication regularly or they may need to get in touch with the true hosting company for further help. When the supplier can provide different means of communication with fast response time that are available at any moment, they're almost certainly the top provider, not a reseller. Which means that you'll get timely assistance and top quality support since they'll have direct access to the servers where your account will be created. Regardless of the problem - technical or sales, it is generally much better to contact your hosting company directly by using your preferred way of communication.
24/7 Customer Support in Hosting
We provide 24/7 customer, billing and tech support for all of our hosting
. Even if you aren't our client yet and you have some questions, we will give you a hand promptly and provide the necessary information, in order to give you a choice to make an informed decision when you acquire your new web hosting account. We are available any time, including weekends and holidays, and we offer several means of communication to get in touch with us - live chat, phone, email messages and support tickets. To make things easier for you, we now have several phone numbers around the world, therefore you are able to call the one which is closer to you. The max response time for your email messages and the tickets is 1 hour. The typical response time is around 15-20 min, so you can forget all about waiting for days and nights to receive assistance for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
We're aware how crucial it is to receive well-timed assistance, especially if your web site is not functioning effectively for whatever reason. All our semi-dedicated servers
include 24/7 customer and tech support, consequently in case something comes up, you will be able to use several ways to let us know - phone line with a few local numbers around the globe, live chat, emails and support tickets. The first two options are for pre-sales, billing and basic matters, which means that if you do not have an account yet, for example, you will be able to receive additional info regarding our solutions, or we can assist you with uncomplicated technical issues. The other two options are for strictly tech matters or anything that's more time-consuming considering that it's much easier to follow the communication between you and our support crew. The warranted maximum reply time for them is just 1 hour, the actual one - 15-20 min, therefore you will not have to wait for a whole day in order to get assistance like you may need to do with other providers.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server from us, you will be able to get in touch with us 24/7 for every server-related issue or fordifferent issues or questions about the pre-installed software the server is equipped with. In case you haven't obtained a VPS server
plan yet, you're able to learn more information about our services by giving us a telephone call or by employing our live chat service. For more tech problems, you are able to send an email message or open a support ticket through your billing Control Panel and you'll get support within less than one hour regardless of the time of the day, even on weekends and holidays. The actual answer time usually does not exceed 30 mins. If you're looking for assistance with third-party software, you will be able to take advantage of the Managed Services upgrade that you can include to each and every VPS package and our administrators will help you with any set up or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Servers
All the dedicated server
plans that we offer include 24/7 support via different means of communication and with a 1-hour max reply time warranty. If you want to learn more about the packages or you have any kind of billing or general questions, you are able to phone one of the local numbers that we have internationally or you can use our live chat support and speak to a live agent. For strictly tech difficulties which require some help from a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an e-mail message, since all of these channels are more appropriate to track a specific problem. The reply time for them rarely exceeds half an hour, which means that you can forget about waiting for a whole day in order to receive assistance. Our support service is available for all server-related issues, and the pre-installed software. In the event that you want help with third-party apps, you may consider ordering the Managed Services upgrade that we provide for all packages.