Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • You’ll find almost all the answers to your questions in the intuitive Help Center incorporated into your Web Control Panel. It offers an enormous knowledgebase with frequently asked questions and in–depth how–to articles contributed by our qualified help desk support staff.

  • Top quality support service

  • Video Tutorials

  • We have prepared a selection of how–to video tutorials that detailedly demonstrate how you can fix a typical problem related to your hosting account. You’ll find the tutorial videos in the Help Center.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 client care service and include a 1–hour ticket response guarantee. Our experienced tech support engineers will be at your disposal 24–7 and will sort out any issue that you could possibly have within maximum 60 minutes after the ticket submission. In most instances, a reply will be provided to you within twenty minutes.