Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • Every assistance request you send to us will be attended to within maximum 1 hour. In case your ticket or email needs additional assistance from a server administrator, we will timely forward it and leave a note to let you know that your case is being examined. If you make use of the Managed Servers package, all of the server administration services included there will be performed at a time that is convenient for you.

  • Top quality support service

  • An Outstanding Tech Support Service

  • If you require any help working with the Web Control Panel or with any of the apps that we have pre–installed on the dedicated hosting server for you, do contact our customer support staff at any time via the ticketing system. Also, in case you need help administering your dedicated hosting server, you can make use of the Managed Servers package, that includes Operating System updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and rebooting procedures, data backup storage space, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have provided the Web Control Panel with a circumstantial knowledgebase, which includes exhaustive explanations of its features and functions. Additionally, we have created detailed video tutorials that will further explain to you how to carry out a certain task or solve a typically experienced problem. The educational articles and the tutorial video clips are readily accessible from every Web Control Panel section through the Videos and Help buttons situated in the upper right corner.