If you've ever had a hosting account in the past or you've dealt with any other kind of online service, you probably know from your own experience that for certain things it's better to speak with a live person over the phone than to exchange support tickets or emails. If you want to know more about a specific service before you purchase it or in case something small needs to be done, for example, it'll be much easier and quicker to do it real-time. When you're given the option to seek the advice of representatives over the phone, it is very likely that you are dealing with an actual web hosting provider, not a reseller. The level of support that you'll get by phone differs between different suppliers - from very general matters to expert technical support. Generally most suppliers will offer you pre-sales assistance and first level phone support, while more complex technical matters are resolved via electronic mail and tickets.
Phone Support in Hosting
We believe that being able to speak with a live consultant is rather important, for that reason we have 3 support lines worldwide (Australia, USA and UK) and you will be able to reach us on the phone for fourteen hours every day. In case you consider buying one of our hosting
, for example, you will be able to phone us and find out more about our services before placing your order so as to be sure that we do cover all the system requirements for your sites. Following your purchase, you will be able to get in touch with us about any kind of sales or billing troubles you may experience, or get any kind of general or basic technical information you need. We have tried to find the optimal balance between telephone and ticket support, so for strictly technical issues you have to use the ticketing system, that will make it easier to keep track of the communication along with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server
packages that we offer feature real-time phone support for fourteen hours daily. If you are not sure which package is suitable for your sites, you'd like to learn more about the package's specifications or you need any other type of info about our solutions, you will be able to call any of the local numbers that we have in the United States, the United Kingdom and Australia and our support agents will assist you. In case you already own an account, you'll be able to contact us about general and sales issues, although we're often able to assist with a lot of technical issues as well. For entirely technical problems you should take advantage of our integrated ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the better option if the trouble requires longer time to be resolved or it has to be escalated to our sysadmins.